Refund policy
Last updated 26 August 2026.
What you are buying
Buying an assessment gives you a number of submission credits for it. One credit lets one person complete that assessment once and receive the resulting report.
Unused credits
If you have not used any of the credits from a purchase, you can ask for a full refund within 14 days of the purchase. We will refund the whole amount to the card you paid with.
Partly used purchases
Once a credit has been used, an assessment has been completed and its report produced, so that credit is not refundable. Any unused credits from the same purchase can still be refunded within the same 14 days, pro rata.
If something is wrong with the assessment
If an assessment does not work, does not match its description, or produces no report, tell us and we will refund it in full — used credits included, and regardless of the 14 days. Publish quality is our responsibility as the marketplace, not only the publisher's.
Subscriptions
Subscriptions are billed monthly and can be cancelled at any time from your subscription page. Cancelling stops the next payment; the current period runs to its end and is not refunded pro rata.
How to ask
Write to scoring@thescoringcompany.com with the order number from your receipt. We aim to answer within two working days. Approved refunds are returned to the original payment method and usually appear within 5–10 working days, depending on your bank.