Support
One address, answered by the people who build the platform.
scoring@thescoringcompany.com
We aim to reply within two working days.
What to include
- For a purchase: the order number from your receipt.
- For an assessment: its name, and the link you used to open it.
- For a publisher account: the email address the account is under.
Reporting a problem from inside the platform
If you are signed in, report an issue — it reaches us with the context of what you were doing attached, which usually saves a round trip.
Refunds
Refund terms are set out on the refund policy page.
Your data
Submission files are stored privately and served only to people entitled to see them. To ask what we hold about you, or to have an account and its data removed, write to the address above.